Shipping Policy
KALAPATI aims to deliver your orders safely and within the estimated delivery timeline shown during checkout or communicated after placing the order.
Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Processing time may vary depending on product availability, order volume, customization requirements and other operational factors.
Delivery
Orders are shipped through our logistics and delivery partners.
Estimated delivery time may vary depending on:
- Delivery location
- Product availability
- Courier service
- Weather conditions
- Public holidays
- Operational or unforeseen circumstances
The estimated delivery date shown at checkout is an estimate and may occasionally change.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
KALAPATI will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Tracking
Where tracking is available, customers may receive shipment or tracking information through SMS, WhatsApp, email or other available communication channels.
Delivery Attempts
Our delivery partner may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to delivery-related calls.
If a shipment is returned to us because of repeated delivery failure, incorrect address or customer unavailability, additional shipping charges may apply for re-dispatch, where applicable.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Free shipping may be offered on selected products, orders or promotional campaigns and may be subject to specific conditions.
Delays
Although we make reasonable efforts to deliver orders within the estimated timeline, delivery may be delayed due to circumstances beyond our control, including courier delays, extreme weather, natural events, strikes, public holidays or other unforeseen circumstances.
Damaged Package
If the package appears damaged or tampered with at the time of delivery, customers are advised to record an unboxing video and contact KALAPATI customer support as soon as possible.
Contact Us
For shipping-related queries:
KALAPATI
Email: leelafashion07@gmail.com
Phone/WhatsApp: +91 9157318320
Address: SF-04, 3rd Floor, Anaya Business Center, Beside D-Mart, Pandesara, Surat, Gujarat – 394221