Return & Exchange Policy

At KALAPATI, we want you to be happy with your purchase. If you receive a product that is eligible for return or exchange, please contact us within the applicable return period.

Eligibility

A return or exchange request may be considered when:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is materially different from the product ordered.
• The product meets the applicable return/exchange conditions displayed on the product page or at the time of purchase.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused and unworn.
• The product should be in its original condition.
• Original tags, packaging and accessories should be intact.
• The product should not have been altered, washed, damaged or used.
• A clear unboxing video may be requested for damaged, missing or incorrect-product claims.

Products showing signs of use, damage or alteration may not be accepted for return.

Return Request

Please contact our customer support team as soon as possible after receiving your order.

You may be required to provide:

• Order number
• Product details
• Reason for return/exchange
• Photographs or videos of the product and packaging, where applicable

Our team will review the request and provide further instructions.

Refund

Once an approved return is received and inspected, the refund will be processed through the applicable payment method or another suitable method.

For Cash on Delivery orders, refund processing may require additional bank or payment details from the customer.

The time taken for the refund to reflect in your account may depend on the payment provider or bank.

Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, customization, clearance or other product-specific reasons.

The applicable return eligibility will be mentioned on the product page or communicated at the time of purchase.

Exchange

Where exchange is available, it will be subject to product availability, size availability and applicable return conditions.

Cancellation

Order cancellation may be possible only before the order has entered processing or dispatch. Once an order has been dispatched, cancellation may not be possible.

Contact Us

For return or exchange assistance:

KALAPATI

Email: leelafashion07@gmail.com

Phone/WhatsApp: +91 9157318320

Please keep your order number ready when contacting us.